Free domestic ground shipping for destinations within the contiguous United States (48 States).

No.

We may ship your order to you in multiple boxes or via multiple carriers due to: The order size - large orders often are split into multiple boxes for more efficient delivery. The product's storage location - some products will come to you from our different warehouses.

Please allow up to 3 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered.

But sometimes, for reasons beyond our control, we will make notes about the estimated shipping time on the product pages.

Yes! You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information. If you find your order has not been delivered in this time window, please email us at hello@colamyhome.com with your order number so we can further assist you.

If your tracking number doesn't work, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.

While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to an inventory stock shortage. You will receive a separate email letting you know about this cancellation and your credit card will not be charged.

Please visit our return policypage for additional refund or exchange information.

Size can be found on the product page.

No, our products will arrive with easy-to-follow assembly instructions. Our COLAMY Product can be easily assembled within a couple of minutes! If you run into any issues during the assembly, please do not hesitate to drop us an email at hello@colamyhome.com and our support team will do their best to help you.

While we designed COLAMY Chair to be durable, that doesn't mean you should abuse it or neglect to take care of it. If there are stains on the surface of the chair, apply some cleaning agent on a soft towel and rub the stains gently until they dissolve.

Go to the checkout page, follow the steps and fill in the necessary information. There are "use coupon code" and "use credit" buttons in the order summary section. To use a coupon code, click on "Use a Coupon code" and enter the coupon code you have in the blank column. Don’t forget to click on "Use Coupon" to continue the order.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and COLAMY does not take any responsibility for extra charges incurred while making payments with international bank cards.

COLAMY can only arrange shipment after the eCheck has cleared, which can take up to 3-6 business days. Please contact PayPal to determine when the payment will clear.

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order, we suggest checking the following:

1. Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.

2. Card details to make sure the information is correct, e.g. the expiry date and your billing address.

3. Enter the correct security code - that's the three-digit number on the backside of your card.4. Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.If you have checked all of the above, try paying with another card or with another form of payment.

We understand the importance of security in online transactions. COLAMY takes all necessary security measures to protect your credit card and other confidential personal information.

COLAMY does NOT share this information with any outside organizations.