Accepted Payment Methods

We support the following payment methods:

1. PayPal
2. Credit card
3. Afterpay

Coupons & Promotions

You can subscribe on our website to get the new subscription coupon, then apply it on the right side of the checkout page in the coupon section. You can only use one discount code per order.If the products you have selected are subject to automatic discounts during the promotion period, other discounts cannot be combined. Coupons may not apply to limited-time sales or clearance items. If you have any other questions regarding the price and coupon, please contact us at hello@colamyhome.com for help.

Sales Tax/ Duties

We collect sales tax in accordance with applicable state laws in the United States; please refer to the tax amount shown on the checkout page for the exact charges.

Payment Secure

COLAMY employs strict security measures. Your payment details are never shared with third parties.

Refund Timeline

Once we approve and process your refund, we will complete the issuance within 1-2 business days, and a refund notification email will be sent to you after issuance.The final time for the refund to be credited will depend on your payment method and the processing speed of your bank:

• Credit/debit card: usually 3-5 business days
• PayPal: immediately

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Payment Q&A

+ Why can't I use my coupon?

If you find that the coupon cannot be used on the checkout page, it may be due to the following reasons:

• Expired coupon code: The coupon code has exceeded its usage period or limit
• Non-stackable: Your order has already applied another coupon code
• Special products: Some products may not support discounts
• Input error: Please check if the coupon code you entered is correct

If you still cannot successfully apply the discount, please contact us and provide a screenshot of the corresponding error message for further assistance.

+ Why does the price change at checkout?

After you enter your shipping address at checkout, we will calculate and add the applicable sales tax based on your location, so the order price may change at that time.Tax rates vary by region, so the product price displayed before you enter your address may be lower than the total amount you ultimately pay.

+ When will I be charged?

You are charged at the time you confirm and complete your payment at checkout.Our orders are prepaid. You will be charged when you complete the order on the checkout page. Currently, some payment methods such as Net Term(Pay by invoice) are not supported.

+ Why did my payment fail?

If your payment was not successful, it may be due to the following reasons:

• Insufficient funds or credit limit
• Incorrect card number, expiry date, CVC, or billing details
• Bank security checks or restrictions on international/online payments
• Temporary connection or system issues

Please try:

• Checking your card details and funds/credit
• Using a different card or payment method
• Contacting your bank to confirm the payment is allowed

If the problem continues, please contact us with a screenshot of the error message (without revealing full card details).

+ When will I receive my refund?

A: Once we approve and process your refund, we will issue it within 1-2 business days.
After that, the time it takes to reach you depends on your payment method and bank:

• Credit/debit card: usually 3-5 business days
• PayPal: immediately

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+ What should I do if I still haven't received my refund?

If you have not received your refund after it was approved, please first confirm that we have already processed your refund (check our refund notification email), and that the normal processing time for your bank has passed. Then:

• Check your bank/card statement or PayPal/online wallet history
• Contact your bank or payment provider with our refund confirmation, and ask about the status of the refund

If you still cannot locate it, please contact us with your order number and refund details, and we will help you check the status.Last updated: April 15, 2026